Frequently Asked Questions:
1. How safe is shopping on http://www.ONEMIX.us?
We realize how important it is to securely store any information that you provide in our website www.ONEMIX.us. We will maintain the maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
2. How can I place an order online?
Click on the item you wish to purchase, select size and color required then click "add to cart". You can add additional items or proceed to 'checkout'.
3. Do you ship your merchandise worldwide?
Yes, we will ship our merchandise worldwide by USPS or DHL, and it usually takes about 5-20 workdays for shipment.
4. How much shipping will be free of charge for each order and how can I track my parcel online?
If you order more than 45 Shoes, you can enjoy 10% discount and free shipping.
The tracking information will be sent by email once the items have been shipped. The shipping of the items is online traceable.
5. When will my products be delivered?
Once your payment is cleared, we will deliver the goods you ordered to you, and send you an e-mail to inform your tracking number. You can track your parcel status in 1-3 days online with the tracking number we offered. Usually you can receive your parcel in 5-20 workdays.
6. What if I'm not in when you deliver?
Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipient is not available, you can contact your local post office with your tracking number directly to arrange re-delivery or collect our parcel personally.
7. What is your return policy?
If you think our Shoes are of low quality or if the Shoes you received are mistakenly sent to you, please contact us. You may return the Shoes with the wrong color or size to us, then we will resend the right ones or refund you your payment.
8. When I get the tracking number, how do I track my merchandise?
USPS (America): http://www.usps.com/
AUSPOST (Australia): http://auspost.com.au/
CANADAPOST (Canada): http://www.canadapost.ca/
CHRONOPOST (France): http://www.chronopost.fr/
PARCEL (England): http://www.parcelforce.com/
Note: the issuing bank mean, if you use the VISA card, so the card bank is VISA, if you use the Master card, so the card bank is Master. If you still not know, you also can call your bank customer service, they will tell you, thank you.